These terms and conditions govern your use of our services, excluding those of Oxbridge Applications and Jon Tabbert Associates who have separate terms and conditions. These can be viewed: here for Oxbridge Applications and here for Jon Tabbert Associates. By using our services, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our services.
1. “Dukes Education Group Ltd” Dukes Education is registered in England and Wales. The company registration number is 09345899.
2. “Client” The person or persons who request, arrange and pay for the private tuition. This is assumed to be the person who makes initial contact with Dukes Education for the purposes of sourcing a tutor.
3. “Student” This is the person receiving private tuition from a Dukes Education Tutor.
4. “Tutor” This is the person providing tuition, who is represented by (but not employed by) Dukes
Education as the Tutor’s disclosed agent. The tutor is the recipient of the tuition fee, minus commission.
5. “Consultant” is any professional introduced to the Client by Dukes Education, who will provide professional consultation on any area of education as required by the Client.
6. “Tuition” is the provision of lessons to the Students, charged at an hourly rate and billed through Dukes
Education as agent for the Tutor.
7. “Consultancy” is the provision of education advice or consultation, charged at an hourly rate and billed through Dukes Education as an agent for the Consultant.
8. “School holidays” is any period of non-term time, inclusive of all school dates within the UK.
9. “Tutorcruncher” is an online system used by tutors to log lessons and by Dukes Education for administrative and invoicing purposes.
1. Fees and Payment
The billing process will be under the control of Dukes Education who shall send an invoice to the Client fortnightly for tutor services and on an ad hoc basis for consultancy services. Payments must be made to Dukes Education within 14 days of the date of the invoice. Interest will be charged on any payment which is outstanding for more than 14 days. Interest will accrue at a rate of 4% per month on all outstanding sums from due date until payment is received by Dukes Education.
The fees for tuition will be agreed in advance by the Client and Dukes Education Group Ltd. Dukes Education reserves the right to change our rates at any time, provided Dukes Education gives the Client prior written notice of any changes. Payments must be made directly to Dukes Education.
Once the Tutor has been placed with a Client and the Client is happy to go ahead with that Tutor for the duration of the placement, a one-off placement fee of £60 will be charged to the Client.
The Client or Student is not permitted to make private arrangements for tuition with any Tutor or Consultant introduced by Dukes Education. Should a Client or Student breach this obligation, they will be liable to account to Dukes Education for all sums paid to the Tutor or Consultant without deduction and Dukes Education shall be entitled to obtain an injunction against a Client to prevent further breaches. This obligation shall continue notwithstanding termination of this agreement.
All expenses for the Tutor will be covered in your agreed fee with Dukes Education.
Dukes Education accepts no liability for any claims by the Client arising out of or related to the carrying out of the tutoring or consultancy by a Tutor or Consultant introduced by Dukes Education.
Any report provided as part of consultation services is for advisory purposes only and should not be relied upon. Reports will be a true and accurate view of the subject matter as at the date of issue of the report only.
5. Cancellation Policy
It is the responsibility of the Client to notify the Tutor/Consultant in advance of any changes to the tuition timetable that may arise, including but not limited to holiday, illness, and adverse weather conditions that prevent access. If the Client cancels a Tutor/Consultant session by giving less than 24 hou rs’ notice, unless there are mitigating circumstances, the fee for the session remains payable in full and the Client shall be invoiced in accordance with the above payment terms.
6. Half term and school holidays
Half terms and school holidays are Dukes Education’s busiest time of year. The cancellation policy is therefore increased during this period to 48 hours’ notice.
Half terms and holidays may vary from school to school. This provision is inclusive of all school dates.
7. Block Bookings
Where a tutor is booked for a blocked period i.e. on a weekly basis or several times a week during half term or school holidays, the cancellation policy is 48 hours before the lesson is scheduled to take place (as above). However where there is a cancellation of one or more of the block bookings within the 48 hour cancellation time frame, Dukes Education may charge the Client up to 3 tutoring sessions in full. This is due to the fact that block bookings have been made in advance, and other Dukes Education clients have therefore been unable to secure that block booking (i.e. a series of regular bookings with a particular tutor) and have usually made alternative arrangements.
8. Termination of Tuition
The Client can terminate tuition with a Tutor with 48 hours’ notice. A Tutor can terminate tuition with a Client with 2 weeks’ notice. This period is in place to allow Dukes Education to find a replacement tutor, if required. Dukes Education has the right to waive the 2 week notice period if it is felt that this would be in the best interest of both the Tutor and the Client.
The following arrangements are understood and agreed by both parties:
Once a tutoring position has been confirmed, you are entering into a contract between you (the Tutor) and the Client. Dukes Education acts as agent on behalf of the Tutor and the Client and is only responsible for sourcing Clients and appropriate Tutors for the specific subject, and is not responsible for the content of tutorial/consultancy sessions and the teaching methods.
i) Dukes Education is not obliged to offer opportunities to any given tutor; tutoring opportunities are subject to demand and there is no guarantee that they will be offered. The Tutor is not obliged to accept any given tutoring opportunity. If the Tutor accepts an opportunity, they are automatically agreeing to these terms and conditions.
ii) When a Tutor accepts a tutoring opportunity, Dukes Education will give that tutor the contact details of the Client. The Client will also be given the contact details of the tutor. The Tutor should then make contact with the Client as soon as possible to discuss their requirements and, if appropriate, arrange the first session. The Tutor should then call or email Dukes Education to confirm that they have contacted the Client and inform us of any arrangements that have been made.
iii) Tutors and Consultants are expected to provide a high standard of tuition or consultancy, meeting the requirements of the Client, Student and Dukes Education. Tutors are expected to be fully prepared for every session, be punctual and well-presented, and to respect the ethos and values of Dukes Education at all times.
iv) Tutors are expected to regularly access their email and phone, and to respond to offers of tutoring opportunities and other communications, both from Clients and from Dukes Education.
v) Tutors are expected to keep Dukes Education informed of changes to their tuition pre ferences, availability, or contact details.
3. Private Arrangements
The Tutor is not permitted to make any private arrangement for tuition with any Client or student introduced by Dukes Education. Should you breach this obligation, you will be liable to account to Dukes Education for all sums received by you from the Client/new Client without deduction and Dukes Education shall be entitled to obtain an injunction against you to prevent further breaches. This obligation shall continue notwithstanding termination of this Agreement.
Any work referred to a Tutor by a Client of Dukes Education must be logged on to Tutorcruncher and billed through Dukes Education on your behalf.
4. Interview procedure and DBS certificate
All Tutors must have an interview carried out by Dukes Education. Tutors may be required to submit a full CV, photo ID, references and evidence of qualifications. Tutors must provide a copy of a valid DBS certificate (previously CRB), issued within the last year, before Dukes Education will introduce you to potential clients or tutoring opportunities.
5. Tutor Profiles
Tutors must keep their profiles up to date using Tutorcruncher. Dukes Education allocates jobs to Tutors according to uploaded profile details, so it is imperative that you keep these current and accurate.
You and the Client are responsible for finding and agreeing on a suitable environment in which tuition can take place.
i) Dukes Education will agree the fee structure with the Client and this must not be changed without written authority of Dukes Education. Dukes Education will invoice clients on behalf of the tutor, based on tutorials logged on Tutorcruncher. You must log your tutorials on Tutorcruncher within 24 hours of any tuition session.
ii) Dukes Education will invoice Clients fortnightly based on the information provided by Tutors on Tutorcruncher. If you are late entering information or there is incorrect information recorded, payment may be delayed. Payments will only be made to Tutors once the invoices have been paid by the Client.
iii) The tutor or Consultant will not accept any payment direct from the Client. Should you do this, you will be removed from the list of approved Tutors for Dukes Education and no longer referred to Clients under this agreement. All sums received by you directly will be immediately payable to Dukes Educatin and shall be actionable through the Courts without further notice to you.
iv) The Tutor or Consultant must register themselves as self-employed with HMRC. At no point is the Tutor or Consultant employed by Dukes Education.
v) The Tutor or Consultant is responsible for declaring their income for tax purposes and for their own National insurance Contributions. You further agree to indemnify Dukes Education in respect of all and any income tax and national insurance contributions which may be found due from Dukes Education on any payments made to you under this agreement together with any interest, penalties or gross-up thereon. For the purposes of record keeping, you will account for the full fees due from the Client as income and the commission as expenditure.
All expenses, including materials and travel, must be agreed with Dukes Education prior to the commencement of tuition. Any expenses incurred by you without prior agreement with Dukes Education will not be reimbursed to you.
9. Cancellation policy
It is the responsibility of the Tutor or Consultant to notify the Client in advance of any changes to the tuition timetable that may arise as a result of (including but not limited to) holiday, illness, adverse weather conditions that prevent travel.
The Client may cancel a lesson with 24 hours’ notice. If the Client cancels a lesson with less than 24 hours’ notice, the Tutor may charge for the first hour of the cancelled session. In this case, the Tutor should record the hour on Tutorcruncher with a note to say that the lesson was cancelled.
The Tutor has the right to forgo payment for a lesson cancelled with less than 24 hours’ notice, if the Tutor believes there is a justifiable reason for the late cancellation and wishes to maintain a good relationship with the Client.
Dukes Education accepts no liability for any claims by the Client arising out of or related to the carrying out of the tutoring by you and you agree to indemnify Dukes Education without limit in respect of any such claims.
You undertake that you shall not at any time during this agreement, and for a period of five years after termination of this agreement, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of Dukes Education, except that you may disclose Dukes Education's confidential information as may be required by law, court order or any governmental or regulatory authority. You shall not use Dukes Education's confidential information for any purpose other than to perform your obligations under this agreement.
12. Data Protection Act
Dukes Education uses Tutor data for the purposes of the services that it provides, in accordance with the 1998 Data Protection Act. Tutor information will be stored solely for the purposes of offering tuition services to Clients and to enable us to verify information and make all necessary checks, enquiries about a Tutor, and for billing payment.
Dukes Education reserves the right to alter these terms and conditions. Dukes Education will, however, notify you in writing of any changes. Unless otherwise agreed in writing by a Director of Dukes Education, these Terms and Conditions shall prevail over any other terms of business or conditions put forward by you. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a Director of Dukes Education.
These terms and conditions the Agreement between us for the supply of tuition services and Education Consultancy to the client and are deemed to be accepted by Tutors by virtue of signing these Terms and Conditions, or accepting a tuition placement.
This Agreement and (any documents referred to in it) constitutes the entire agreement between the parties and supersedes and extinguishes all previous drafts, arrangements, understandings or agreements between them, whether written or oral, relating to the subject matter of this Agreement.
If any provision of this Agreement is, or becomes, to any extent illegal, invalid or unenforceable, then it is the intention of the parties that this Agreement shall be deemed amended in a reasonable manner to the extent necessary to render it enforceable without losing its intent, or at the discretion of the parties or the determination of the Court, such provisions shall, to the extent of the unenforceability, be deemed not to form part of the Agreement. In either case, such provisions will not affect the legality, validity or enforceability of any other provision of this Agreement, which shall continue in full force and effect.
This Agreement may be executed and delivered in any number of counterparts, each of which is an original and which, together, have the same effect as if each party had signed the same document.
The Contracts (Rights of Third Parties) Act 1999 is excluded from applying to this Agreement and nothing herein confers or purports to confer on any third party any benefit or any right to enforce any term of this agreement.
Each party acknowledges that, in entering into this Agreement and the documents referred to in it, it does not rely on, and shall have no remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in this Agreement or those documents. Each party agrees that its only liability in respect of those representations and warranties that are set out in this Agreement or those documents (whether made innocently or negligently) shall be for breach of contract. Nothing in this Clause shall limit or exclude any liability for fraud.
This agreement and any dispute, claim, payment or obligation (whether contractual or non-contractual) arising out of or in connection with it, its subject matter or formation shall be governed by English Law and the parties hereby submit to the exclusive jurisdiction of the English Courts for the purposes of resolving any such matters.
Dukes Education Ltd. is part of the Dukes Education Group.
Summary of how we use your personal data
Dukes Education Ltd. uses your personal data:
where we need to perform the contract which we are about to enter into, or have entered into, with you;
where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
where we need to comply with legal obligations;
where we have your consent.
Personal data is shared with other companies in the Dukes Education Group and on occasion with third parties, such as:
companies that assist us in performing our services;
our insurance providers;
companies carrying out background checks (where relevant and necessary).
Where we rely on your consent, such as for marketing purposes, you can withdraw this consent at any time.
What does this policy cover?
It also describes your data protection rights, including a right to object to some of the processing which a member of the Dukes Education Group carries out. More information about your rights, and how to exercise them, is set out in the “What rights do I have?” section.
What information do we collect?
your name, your child’s name, username and password;
your / your child’s gender;
your age/date of birth and / or your child’s age/date of birth together with any relevant medical information required for us to perform a service (only where necessary);
your home address, email address and phone number;
your payment and delivery details, including billing address and credit card details, where you make purchases from us (where relevant);
your marketing preferences, including any consents you have given us;
communications that you may send to us;
information related to the browser or device you use to access our website.
How do we use this information, and what is the legal basis for this use?
We process this personal data for the following purposes:
To fulfil a contract, or take steps linked to a contract: this is relevant where you purchase resources or services from us. This includes:
verifying your identity;
communicating with you;
providing customer services and arranging the delivery or other provision of resources or services.
As required to conduct our business and pursue our legitimate interests, in particular:
we will use your information to provide details of resources and services you have enquired about or resources or services you have requested, and respond to any comments or complaints you may send us;
we monitor use of our websites and online services, and use your information to help us monitor, improve and protect our resources, content, services and websites, both online and offline;
we use information you provide to personalise our website, resources or services for you;
where relevant, if you provide a credit or debit card as payment, we also use third parties to check the validity of the sort code, account number and card number you submit in order to prevent fraud (see data sharing below);
we monitor customer accounts to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law;
we use information you provide to investigate any complaints received from you or from others, about our website or our resources or services;
we will use personal data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation), for example we may need to share personal data with the Department of Education or an inspection authority to comply with our regulatory obligations;
we use personal data of some individuals to invite them to take part in market research.
Where you give us consent:
we will send you direct marketing in relation to our relevant resources and services, or other resources and services provided by us.;
we place cookies and use similar technologies in accordance with our cookies policy (see below paragraph Cookies and how we use them) and the information provided to you when those technologies are used;
on other occasions where we ask you for consent, we will use the personal data for the purpose which we explain at that time.
For purposes which are required by law:
where we need parental consent to provide online services to children under 13. However, most of our websites are not designed for children under 16;
in response to requests by government or law enforcement authorities conducting an investigation.
Relying on our legitimate interests
We have carried out balancing tests for all the data processing we carry out on the basis of our legitimate interests, which we have described above. You can obtain information on any of our balancing tests by contacting us using the details set out later in this notice.
Withdrawing consent or otherwise objecting to direct marketing
Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your personal data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, updating your preferences in any account or by contacting us using the details set out below.
Who will we share this personal data with, where and when?
We will share your personal data within the Dukes Education Group for reporting, safeguarding, quality control and potential referral basis (for example, to our consultancy division in respect of university applications). Personal data will also be shared with other organisations, such as insurers and organisations which conduct background checks, where necessary.
Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.
Personal data will also be shared with third party service providers, who will process it on behalf of a Controller for the purposes identified above. In particular, we use third party providers of website hosting, maintenance and identity checking.
In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
Cookies and how we use them
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
What rights do I have?
You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this personal data with another controller.
In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the personal data to meet a contractual or other legal requirement, or where we are using the personal data for direct marketing).
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. Relevant exemptions are included in both the GDPR and in the Data Protection Act 2018. We will inform you of relevant exemptions we rely upon when responding to any request you make.
To exercise any of these rights, or to obtain other information, such as a copy of a legitimate interests balancing test, you can get in touch with us via our Data Protection Champion using the details set out below. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred. This likely to be the Information Commissioner’s Office in the UK.
How long will your retain my personal data?
We only retain your personal data for as long as is required by law, or for as long as necessary for the purposes for which we process your personal data. Please refer to our Data Retention Policy available from our website for further information.
How do I get in touch with you?
We hope that we can satisfy queries you may have about the way we process your personal data. If you have any concerns about how we process your personal data, or would like to opt out of direct marketing, you can get in touch with our Data Protection Champion at 14–16 Waterloo Place, London, SW1Y 4AR or by email: firstname.lastname@example.org.
Which Controller entity is my data controller, and which affiliates might my personal data be shared with?
The Controller for your information is the entity with which you have a relationship, or which manages the website you have visited.
A full list of Controllers in the current Dukes Education Group is set out below:
Dukes Education Holdings Limited; DEG Investments Ltd; Dukes Education Finance Ltd; DEG Bidco Ltd; Dukes Education Dukes Education Group Ltd; CSFC Ltd; RIC Trading Ltd; Fine Arts College Ltd; Sussex Summer Schools Ltd; Summer Boarding Courses Ltd; Dukes Education Ltd; Dukes Guardians Ltd; Dukes Schools Ltd; Minerva Education Holdco Ltd; Minerva Education Finance Ltd; Eaton Square Schools Limited; Eaton Square Kensington Limited; Sancton Wood School Ltd; The Hannay-Rowe Education Company Ltd; Knightsbridge School Limited; Miss Daisy’s Schools Ltd; Little Owls School Limited.